Privacy Policy

This Privacy Policy explains how IoTify ("we", "us", or "our") collects, uses, and protects your information when you use the IoTify mobile application, services, and website (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

Information we collect

Account information

When you create an account or sign in, we may collect your name, email address, and authentication identifiers. We support sign-in through Google and Apple; when you use these options, we receive basic profile information from those providers as permitted by your settings.

Device and usage data

To operate the Service, we process information about the connected IoT devices you manage, including device identifiers, status, configuration, areas, schedules, and telemetry. We also collect technical data such as device model, operating system version, app version, and diagnostic logs.

Content you provide

If you upload images or other content (for example, a profile photo via your camera or photo library), we process that content to provide the related feature. Camera and photo permissions are only used for the purpose you initiate.

How we use your information

• Provide, operate, and maintain the Service.
• Authenticate users and secure accounts.
• Enable real-time device communication, control, and automation.
• Send notifications related to your devices and account.
• Diagnose issues, improve reliability, and analyze usage trends.
• Respond to support requests and communicate with you.

Push notifications

With your permission, we send push notifications about device events, alerts, and account activity. You can disable notifications at any time in your device settings.

Analytics and crash reporting

We use third-party tools, including Google Firebase (Analytics, Crashlytics, and Cloud Messaging), to understand how the app is used and to detect and fix crashes. These tools may collect identifiers and usage data in accordance with their own privacy policies.

How we share information

We do not sell your personal information. We may share information:

• With service providers who process data on our behalf (such as hosting, analytics, and messaging providers).
• When required by law, regulation, or valid legal process.
• To protect the rights, safety, and security of our users and the Service.
• In connection with a merger, acquisition, or sale of assets, in which case we will provide notice.

Data security

We apply technical and organizational safeguards, including encryption in transit, token-based authentication, and role-based access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

Children's privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice.

Contact us

If you have questions about this Privacy Policy or your data, contact us at support@iotify.app or visit our contact page.